We’re a global team of more than 900 retail strategists, researchers, designers, engineers, manufacturing experts, logistics orchestrators, technology specialists and program managers who help brands and retailers to reinvent their retail presence.

We grow sales by uncovering insights and translating them into experiences, environments, categories and displays that make the connection between products, people and retail space. We reduce costs by managing the complexity of large and increasingly global retail executions. And our proprietary suite of store ready solutions meet operational challenges all over the world.

Research
Strategy / Design
Prototyping
Manufacturing
Logistics
Installation
Activation
Shelf Management
storereadysolutions.com
Beverage Solutions
ecotracglides.com
Retail Technology
rtcprofitnet.com
Loss Prevention
rtcprofitguard.com

We work with marketing, design, research, sales, operations, procurement and business management professionals who value relationships based on clarity, transparency and accountability.

clients

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services

Shopper Research
Strategy Development
Design Development
Prototyping & Testing
Value Engineering
Production Planning
Global Manufacturing
Shipping & Warehousing
Installation & Maintenance
Program Management
adidas
Autozone
Advance Auto
Ahold
Albertson's
Coca-Cola
Cole Haan
Columbia Sportswear
Dairy Management
Danco
Danone
Diageo
Docker's
Dollar General
Family Dollar
FedEx
Gillette
GSK
Heb
Honeywell/Fram
Kimberly-Clark
Kraft
Kroger
Levi's
Meijer
Motorola
Nestle
Nike
Phase Eight
Philip Morris
Polar
Procter & Gamble
Rockport
Samsung
Sears
Siemen’s
Smucker's
Spyder
UGG Australia
Ulta
VF Corp
Walgreens
Walmart

RTC USA World HQ

2800 Golf Road
Rolling Meadows, IL 60008
USA
+1 847 640 2400

Offices:

  • Rolling Meadows, IL
  • Romeoville, IL
  • Bentonville, AR
  • Beaverton, OR

Contact:

Gary Cohen
gcohen@rtc.com

RTC Europe HQ

Castle Road
Sittingbourne
Kent ME10 3RN
UK
+44 1795 412 795

Offices:

  • Sittingbourne, UK
  • Moscow, Russia
  • Prague, Czech Republic

Contact:

Mark Jerram
mjerram@rtc.com

RTC Latin America HQ

701 Waterford Way
Suite 410
Miami, FL 33126
USA
+1 305 537 1800

Offices:

  • San José, Costa Rica
  • Lima, Peru
  • Mexico City, Mexico
  • Sao Paulo, Brazil

Contact:

Franko Galjuf
fgaljuf@rtc.com

RTC Asia HQ

1102 -1103 Ascendas Plaza
333 Tian Yao Qiao Road
Xu Hui District
Shanghai
China 200030
T: +86 21 6197 6197
F: +86 21 6197 6100

Offices:

  • Hong Kong
  • Shanghai, China
  • Dongguan, China

Contact:

Keith Fleet
kfleet@rtc.com

Beaverton OR USA Account Manager
HR Contact: Melissa Nolan
Email: apply@rtc.com
Description: The Account Managers’ primary responsibilities include the health of the client relationship, prospecting new business opportunities within the assigned accounts, development of the new business opportunities, financial health of the account, management of the individual contracts (SOW definition, pricing, and timing), change management, health and leadership of the overall account team (includes direct and indirect team members). Daily Tasks may include, but are not limited to: · Lead the activity of an established account. · Lead and nurture direct and indirect in a productive and teamwork oriented fashion. · Primary contact for a variety of client contacts. · Responsible for the successful delivery of large-scale programs. · Coordinate internal resources, manage communications, prioritization and program resolution related to the account. · Works closely with department leaders to ensure that assigned projects meet both RTC’s and the clients overall objectives. · Cultivate, organize and present prospective business at internal “FILTERS” meetings. · Develop specific project plans and coordinate development activities required to meet RTC commitments related to project requirements. · Manage the contract as defined as the scope of work, sell price and timing. · Manage the communication and client expectations through change order process and details. · Obsess the details related to active development projects. · P&L responsibilities and related tasks associated with ownership of the P&L. Secondary Duties: · Inventory control through cumulative reports and financial reviews. · Lead on-site installation communication and punch list. · Problem identification and resolution. · Review and validation of estimating process. · Mentorship and project assignment of direct and indirect reports. · Perform other duties as required by supervisor.
Experience: · We are in the business of relationship sales with this account. Appropriate communication skills are essential to success. · Some travel required. · Must be able to work independently and be self-motivated. · Person of high morals and work ethic.
Education: Bachelor's Degree or MBA and/or relevant experience.

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Rolling Meadows IL USA Account Services Representative
HR Contact: Melissa Nolan
Email: apply@rtc.com
Description: The Account Services Representative supports Account Managers by maintaining the internal systems that are required for production, shipping, and invoicing of the product. Inside contact for all customer inquiries regarding shipping and distribution information. Essential Functions: - Conference with the client and/or Account Manager on the project/program along with desired goal and required specifications for shipping and invoicing. Communicate order and shipping requirements as well as invoicing requirements to internal departments. Follow up daily with Account Managers on outstanding issues. - Update internal Associates as to the ongoing status of projects and orders. - Assist Account Manager in obtaining necessary signatures from Sales Management. - Open new project numbers and prepare kick off packets. - Client contact via phone for orders, to resolve problems and answer questions. - Review specific invoices prior to them being mailed. - Interact with project management and other departments regarding status of all orders. - Assist in inventory monitoring process via LN and develop inventory reports if needed. Ensure adequate levels of production are maintained. Discuss with Account Manager or client. - Look up and check part numbers, inventory, customer shipping, shipment tracing and invoicing requirements, prices and enter orders. Format customer supplied shipping addresses, review address codes and submit using LN upload prior to order entry. - Supply the necessary reports to the Account Managers and/or customers regarding inventory levels, production, and shipments. - Shipping: Follow-up with shipping department on all past due orders. Coordinate shipping of replacement parts. Assist in preparation and shipping of samples. Coordinate shipping of prototypes. Prepare international shipping documents as necessary. Provide a spreadsheet of addresses, sales orders and instructions for rollouts and prioritizing shipments. - Manage returns which includes providing written direction to clients and adjusting order. Follow up with receiving, prepare credit, constant follow up with accounting to process credits. - Assist in receiving customer materials, verify part numbers and quantities. - Coordinate and attend meetings.
Experience: - Proficiency in a second language a plus (but not required). - Computer proficiency, including MS Office (Intermediate Excel required). - Prior customer service experience required. - Understanding of manufacturing. - Good communication skills-written and verbal. - Good organizational skills. - Team player.
Education: Bachelor’s Degree a plus (but not required).

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International Accountant
HR Contact: Melissa Nolan
Email: apply@rtc.com
Description: Responsible for the timely and accurate preparation of consolidated financial statements, including income statements, balance sheets, cash flow statements, and other financial reports. Responsibilities also include preparation of reconciliations for all intercompany transactions to ensure accurate consolidation, preparation of intercompany invoices, and management of intercompany loan balances and interest. This individual will work with regional controllers and corporate accounting personnel in the consolidation, analysis, and reporting process. He/She will ensure integrity and accuracy of international financial information through review, analysis, and research, and explain significant changes in balances or financial ratios. He/She will also prepare analyses for foreign currency impacts, and prepare financial information for income tax and other tax filings. The International Accountant will prepare and coordinate all international information from subsidiaries for the annual consolidated financial audit. He/She will review information with auditors, research and resolve any questions or concerns of Grant Thornton audit team related to international financial accounts or statements, and identify accounting control deficiencies. He/She is responsible for the timely and accurate delivery of financial statements and preparation of audit report footnotes, and will work to ensure compliance with US GAAP and adjustments from IFRS.
Experience: - Minimum of five to seven years of experience in accounting, financial analysis, financial close and reporting, preferably in a global company. - Knowledge of US GAAP and at least two years of experience in preparation of financial statements and reports. - Experience using an integrated ERP system. - Knowledge of Microsoft Office applications including advanced MS Excel. - Strong analytical skills and sound judgment. - Good time management and organizational skills. - Strong written and oral communication skills and a polished, confident, and professional manner. - Detail-oriented, accurate, and able to multi-task.
Education: Bachelor’s Degree, major in Accounting.

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Program Administrator
HR Contact: Melissa Nolan
Email: apply@rtc.com
Description: Using prior Latin American business experience, this position manages various aspects of ongoing business, development, production and logistics for RTC products related to retail programs throughout Latin America. Client contact is via phone and email, as well as face-to-face, to work through requests, upcoming projects, issues that arise and keeping the client updated on numerous aspects of custom projects. ESSENTIAL FUNCTIONS: 1) Work directly with clients to answer questions, resolve problems and expedite projects for global programs in Latin America. 2) Coordinate the communication, prioritization and problem resolution of all applicable activities to support the department including: estimating, project management, production and distribution. 3) Work with VP-Global Programs to coordinate projects/programs internally from beginning to end, including working with estimating, design, engineering, model shop, MEs, shipping and account services. 4) Monitor production timelines to confirm that Latin America is on track with production and ship dates to maintain scheduled installation dates. Resolve any issues related to production or shipping. 5) Track and monitor design requests and coordinate the activities of the creative phase, including graphic and industrial design. 6) Coordinate and participate in meetings of RTC cross-functional project groups, including Associates and clients in Latin America, to discuss the development and status of projects/programs. 7) Manage inventory levels and determine when additional parts need to be ordered. 8) Review and approve quotes for all Latin America programs.
Experience: · Fluency in Brazilian Portuguese and Spanish strongly preferred. · Prior experience working with companies in Latin America required (contacts will be in Brazil and Mexico). · Must be able to travel throughout the U.S. and Latin America as needed (10% or less). · At least 5 years project management and customer service experience required. · Computer literate, including MS Office (Excel, Word and PowerPoint). · Detail-oriented with the ability to manage multiple responsibilities and projects. · Strong organization skills. · Excellent communication skills. Must be able to lead meetings and present to clients. · Ability to work independently.
Education: College degree preferred.

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Planogram Analyst
HR Contact: Melissa Nolan
Email: apply@rtc.com
Description: Work collaboratively with the client and brand organizations to ensure planograms for the Universal Cosmetics Wall Systems are received accurately and processed internally into production BOMs for both of the annual resets. ESSENTIAL FUNCTIONS: 1. Critical client/brand interface. Prepare agenda for and lead weekly brand update conference calls. 2. Create and maintain brand specific product/fixture relationship spreadsheets. 3. Analyze new products for fixture type matchups and work with engineering and project management to confirm. 4. Work with brands on planogram development based on determined fixture merchandising space and planogram requirements. 5. Review incoming planograms for accuracy, identify set issues and effectively communicate the updates. Ensure timely physical set-up of planogram fixtures and graphics both at RTC and retailer locations during the testing phase and when final. 6. Process planograms into and out of Datacube to ultimately create BOMs and accurate planogram documentation. 7. Create, review and edit fixture planograms to aid retailer store personnel in setting exact planograms. 8. Monitor and enforce various timelines with brands to ensure program timing is met. 9. Become an expert with all brand products and related fixture inserts/components. 10. Work with client to confirm store matchups for each planogram. 11. Monitor brand graphic and COW inventory, provide monthly reports and recommend inventory replenishment quantities. 12. Prepare brand quotes for graphics collating, as well as reruns of custom parts. 13. Work with Project Managers to ensure BOMs are constructed properly to meet the requirements of each planogram. 14. Work with Account Services to ensure sales orders are entered properly for each store based on planograms and store matchups. 15. Aid the purchasing function with part type and quantity requirements. 16. Work with IT to troubleshoot issues and recommend process improvements. 17. May be required to oversee temp labor helping to process planograms.
Experience: · Strong communication skills are a must, as there will be constant client and brand interactions. · Computer literate. · Organized, detail-oriented, solid follow-up and multitasking abilities. · Strong initiative and a team player.
Education: Bachelor’s Degree in Business preferred, and/or minimum of 3 years relevant experience.

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Talent Acquisition Manager (Corporate Recruiter)
HR Contact: Melissa Nolan
Email: apply@rtc.com
Description: The Talent Acquisition Manager is RTC's Corporate Recruiter, responsible for a results based recruiting strategy that identifies top talent for RTC and full cycle recruitment at all levels. Design a robust interviewing assessment process, including interview guides and a structured calibration methodology. Partner with senior management to ensure consistency; establish and oversee our employer value proposition; develop creative new ways to promote organization attractiveness, emphasizing our culture, opportunities and benefits. Essential Functions: The Talent Acquisition Manager will be responsible for the following: · Building applicant sources through internet sites, social media, recruiters and colleges; providing organization information, maintaining rapport. Representing RTC externally. · Developing and maintaining a pipeline of strong candidates. · Establishing productive relationships with all hiring managers and working with each to develop and implement a recruitment strategy for their team to fill talent gaps. · Assessing applicant qualifications by interviewing; analyzing responses from all participants; administering pre-employment testing where applicable; comparing qualifications to job requirements. · Partnering with hiring managers to evaluate and select candidates; develop and negotiate employment offers. · Training managers to interview effectively. · Updating job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Experience: · Clear, concise and effective communication skills. · Capability to represent RTC publically and demonstrates our RTC values. · Ability to distill and synthesize information quickly and effectively. · Creative thinker with the ability to deliver “out of the box” solutions. · Flexible and entrepreneurial mindset. Can thrive in an ambiguous environment. · Effective at managing multiple priorities under tight deadlines, with the ability to bring assignments to a successful completion.
Education: Bachelor’s Degree in Business or HR and a minimum of 5 years of Recruitment experience required.

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Associate Account Services Representative
HR Contact: Melissa Nolan
Email: apply@rtc.com
Description: PRIMARY DUTIES AND RESPONSIBILITIES: · Enter orders into LN, determining how (with assistance from senior colleagues) the order should be entered (COW, Installment, etc.) with 100% accuracy. Ensure order is entered on a timely basis to generate allocations for purchasing of components. · Enter releases/rollouts into LN to ensure accurate inventory and invoicing to the client. · Check daily open orders to ensure timely shipping and identify urgent orders (daily shipping meetings). · Providing tracking/BOL to internal clients as needed. · Match order back up to invoice after reviewing. · File invoices and manage filing cabinets. · Enter sample sales orders and orders for prototypes, tooling, and design/engineering invoicing as required. · Communicate with Account Services team and provide information as needed. · Create UPS tickets for other Associates as needed. · Assist in creation of commercial invoices.
Experience: · At least two years of experience in an order entry/client service role desired. · MRP/ERP experience a plus. · Must be at least an Intermediate Excel user. · Must be able to navigate the Internet for tracking shipments through transportation companies’ websites. · Good written communication and diction. · Knowledge of geography (U.S. and World).
Education: Associate’s Degree in Business preferred, but not required.

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Master Scheduler
HR Contact: Melissa Nolan
Email: apply@rtc.com
Description: This role is ideal for an individual expert on system use and the communication involved in sharing, entering and verifying data. Ensure accuracy of system information related to part numbers, item data fields, bills of material, routings and shop orders. Attend project kick-off meetings, project plant production meetings and interface with cross-functional areas throughout the organization. Will be involved in the plant production schedule to support client business needs. ESSENTIAL FUNCTIONS: 1.) Create part numbers and update planning data. 2.) Enter and certify BOMs and routings. 3.) Create label artwork. 4.) Develop plant production schedule to support client demand; min/max and pick and pack programs. 5.) Enter shop orders to support production schedule. 6.) Identify part shortages for shop orders. 7.) Active participant in regular meetings (project kick-off, plant production, team production updates and client call). 8.) Communicate daily with plant on production timing. 9.) Review weekly shortage report and communicate delivery timing. 10.) Interface with purchasing for part delivery timing and with project management. 11.) Work with Sales Support on sales order timing exceptions. 12.) Run and review appropriate reports to support client program as well as track Customer Cost Savings report. 13.) Assist with set-up for each launch as well as certifying planogram files.
Experience: · Prefer at least 3-5 years of experience in planning/scheduling/production control within a plant environment. · MRP/ERP experience required; must demonstrate strong computer skills, including Excel. · High level of organization; detail-oriented. · Exceptional verbal and written communication skills; analytical; flexibility prioritizing multiple tasks; capable of handling change; team player mentality.
Education: Bachelor’s Degree preferred, but not required.

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Shanghai CHINA Program Manager
HR Contact: Anny Tao
Email: atao@rtc.com
Description: Role objectives 1. Oversee and manage all projects to achieve successful delivery 2. Allocate appropriate resources to achieve success within operational budget constraints 3. Maintain regular correspondence with the customer to ensure complete service satisfaction is achieved Job description / responsibilities · Be the prime point of contact for all matters and activities relating to the program · Prioritize work and projects to best serve the needs of the customer · Manage all project activities to ensure best outcomes and within expectation and current Service Level Agreements with the customer · Manage customer expectation and all key communication activities · Mentor the team and assist as necessary to ensure the best outcome is achieved · Ensure accuracy of all quotes, master price lists, client responses · Escalate as necessary matters that are likely to impact on performance and RTC its reputation. This is to be achieved in a timely matter so the situation can be resolved without the customer being affected · Review systems and processes to achieve greater efficiencies - both financially and resource utilization · Ensure proactive and constructive dialogue is maintained with other key areas of the business such as; finance, logistics, manufacturing etc. · Review team performance, individual performance and identify areas for training and improvement as appropriate
Experience: Fluent in English. -5 years minimum proven track record of retail environment, POP/POS, or related industry, at a management level. - Multi-culture versatile with good methodology, synthesis, planning and negotiation skills;- Minimum 5 years in management position;- Proven management experience in the field of operations;- Proven track record of performance and delivery;- Excellent communication and inter-personal skills; - Credible, accountable and responsible;- Previous experiences in shop display fixture are preferred.
Education: Bachelor degree or above

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Key Account Manager
HR Contact: Anny Tao
Email: fzhou@rtc.com,atao@rtc.com
Description: Responsibilities- Manage all account activities and personnel involved in account services and sales; -Translate retail designs in to delivered and functioning stores, meeting the design requirements of the brand/retailer.- Responsible for the achievement of target set for accounts;- Improve current account performances and develop new accounts;- Manage, motivate, support and lead account services staff, coaching staff to achieve set objectives and prepare future account service managers;- Provide leadership to the operations of the team and focus on the company's strategic goals;- Establish performance goals for team under responsibility and monitor performance on a continual basis;- Assist director to develop effective strategic sales plans and offer through market analysis, market trends, competition follow up, identification of new development opportunities, etc;- Negotiate with clients and visit clients if necessary;- Liaise and build strategic relationship with key clients;- Conduct business reviews with clients, suggest strategies.
Experience: Qualification/Requirements- 5 years minimum proven track record of retail environment, POP/POS, or related industry, at a senior management level. - Fluent in English; - Multi-culture versatile with good methodology, synthesis, planning and negotiation skills;- Minimum 8-10 years in management position;- Proven management experience in the field of sales and operations;- Proven track record of performance and delivery;- Excellent communication and inter-personal skills; - Credible, accountable and responsible;- Previous experiences in shop display fixture are preferred.
Education: University graduate or above

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SINGAPORE Installation Supervisor
HR Contact: Anny Tao
Email: atao@rtc.com, fzhou@rtc.com
Description: Basic Functions: 1. Basing on the installation schedule, complete the related installations on time according to the quality standards and installation specifications. 2. Complete the store installation documents on time on request 3. Keep good relationship with the on site representative from any parties of the client side 4. Provide accurate and precise information to improve the installation work Location: 1. Mainly Singapore based, working with other function team & suppliers in Asia 2. Need to travel across Asia for on-site preview, installations and maintenance & repair management Principal Duties and Responsibilities: 1. Communicate with all the related parties, including but only clients, suppliers, and internal associates for the proper on site survey, installations and maintenance & repair works, etc. 2. Complete the on site survey, installation and maintenance & repair work according to the plan and schedule confirmed by management and clients 3. Prepare the installation documents according to the rules & regulations issued internally 4. Establish and keep good relationship with any parties related to the installations 5. Lead and manage the on site works according to our Standard Operating Procedures 6. Have clients confirm the installation with signature on the turnover sheets 7. Keep record abut all the issues happened during the on site survey, installations and maintenance & repair work, etc. And communicate with Account Manager and some other associates in the team on time both verbally and in writing 8. Keep the related parties updated and management posted for any abnormal issues during the installations, etc. 9. Complete the post installation report on time and submit to Account Manager to check 10. Complete any temporary and new works due to the occasional reason from the company and clients, and business changes, etc. Organizational: 1. Reports to Installation Manager 2. Key internal contacts: Account Manager, Customer Service Coordinator/Supervisor 3. Key external contacts: Clients and Installation Suppliers, etc.
Experience: Education/Experience/Skills: Education: College/University graduated in related field, art, decoration, building design, etc. Experience: 1. Minimum of 3 years as an Installation Coordinator or Engineer in related field 2. Experience of store fixtures installation, assembling in electric, machine & furniture, etc. and processing in mechanical, plastic & wood preferred. 3. Coordination, prior leadership and management experience is a plus. Skills: Self-starter, Detail orientated, computer literate, organized, good communicator and team player. Language: Fluent in English (both writing and talking) and Chinese (Cantonese or Mandarin), any other one or two Asian language is highly preferred.
Education: College degree or above

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