We’re a global team of more than 900 retail strategists, researchers, designers, engineers, manufacturing experts, logistics orchestrators, technology specialists and program managers who help brands and retailers to reinvent their retail presence.

We grow sales by uncovering insights and translating them into experiences, environments, categories and displays that make the connection between products, people and retail space. We reduce costs by managing the complexity of large and increasingly global retail executions. And our proprietary suite of store ready solutions meet operational challenges all over the world.

Research
Strategy / Design
Prototyping
Manufacturing
Logistics
Installation
Activation
Shelf Management
storereadysolutions.com
Beverage Solutions
ecotracglides.com
Retail Technology
rtcprofitnet.com
Loss Prevention
rtcprofitguard.com

We work with marketing, design, research, sales, operations, procurement and business management professionals who value relationships based on clarity, transparency and accountability.

clients

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services

Shopper Research
Strategy Development
Design Development
Prototyping & Testing
Value Engineering
Production Planning
Global Manufacturing
Shipping & Warehousing
Installation & Maintenance
Program Management
adidas
Autozone
Advance Auto
Ahold
Albertson's
Coca-Cola
Cole Haan
Columbia Sportswear
Dairy Management
Danco
Danone
Diageo
Docker's
Dollar General
Family Dollar
FedEx
Gillette
GSK
Heb
Honeywell/Fram
Kimberly-Clark
Kraft
Kroger
Levi's
Meijer
Motorola
Nestle
Nike
Phase Eight
Philip Morris
Polar
Procter & Gamble
Rockport
Samsung
Sears
Siemen’s
Smucker's
Spyder
UGG Australia
Ulta
VF Corp
Walgreens
Walmart

RTC USA World HQ

2800 Golf Road
Rolling Meadows, IL 60008
USA
+1 847 640 2400

Offices:

  • Rolling Meadows, IL
  • Romeoville, IL
  • Bentonville, AR
  • Beaverton, OR

Contact:

Gary Cohen
gcohen@rtc.com

RTC Europe HQ

Castle Road
Sittingbourne
Kent ME10 3RN
UK
+44 1795 412 795

Offices:

  • Sittingbourne, UK
  • Moscow, Russia
  • Prague, Czech Republic

Contact:

Mark Jerram
mjerram@rtc.com

RTC Latin America HQ

701 Waterford Way
Suite 410
Miami, FL 33126
USA
+1 305 537 1800

Offices:

  • San José, Costa Rica
  • Lima, Peru
  • Mexico City, Mexico
  • Sao Paulo, Brazil

Contact:

Franko Galjuf
fgaljuf@rtc.com

RTC Asia HQ

1102 -1103 Ascendas Plaza
333 Tian Yao Qiao Road
Xu Hui District
Shanghai
China 200030
T: +86 21 6197 6197
F: +86 21 6197 6100

Offices:

  • Hong Kong
  • Shanghai, China
  • Dongguan, China

Contact:

Keith Fleet
kfleet@rtc.com

Beaverton OR USA Account Manager
HR Contact: Michele Torres
Email: apply@rtc.com
Description: The Account Managers’ primary responsibilities include the health of the client relationship, prospecting new business opportunities within the assigned accounts, development of the new business opportunities, financial health of the account, management of the individual contracts (SOW definition, pricing, and timing), change management, health and leadership of the overall account team (includes direct and indirect team members). Daily Tasks may include, but are not limited to: · Lead the activity of an established account. · Lead and nurture direct and indirect in a productive and teamwork oriented fashion. · Primary contact for a variety of client contacts. · Responsible for the successful delivery of large-scale programs. · Coordinate internal resources, manage communications, prioritization and program resolution related to the account. · Works closely with department leaders to ensure that assigned projects meet both RTC’s and the clients overall objectives. · Cultivate, organize and present prospective business at internal “FILTERS” meetings. · Develop specific project plans and coordinate development activities required to meet RTC commitments related to project requirements. · Manage the contract as defined as the scope of work, sell price and timing. · Manage the communication and client expectations through change order process and details. · Obsess the details related to active development projects. · P&L responsibilities and related tasks associated with ownership of the P&L. Secondary Duties: · Inventory control through cumulative reports and financial reviews. · Lead on-site installation communication and punch list. · Problem identification and resolution. · Review and validation of estimating process. · Mentorship and project assignment of direct and indirect reports. · Perform other duties as required by supervisor.
Experience: · We are in the business of relationship sales with this account. Appropriate communication skills are essential to success. · Some travel required. · Must be able to work independently and be self-motivated. · Person of high morals and work ethic.
Education: Bachelor's Degree or MBA and/or relevant experience.

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Rolling Meadows IL USA Senior Estimator
HR Contact: Michele Torres
Email: apply@rtc.com
Description: Furnish accurate and timely estimates to Account Executives to help maintain a coordinated system of profitable selling prices in tune with industry standards. Provide consultation and make recommendations on materials and manufacturing methods to lower costs. Maintain comprehensive product knowledge of items estimated. Function: -Work with Design, Engineering and Model Shop to review proposed designs. Provide consultation and make recommendations on materials, manufacturing methods, etc. relative to ease of production, lead time and design objectives. -Work to develop new suppliers, production methods and materials. Communicate to product development and estimating associates and advancement in technology which could impact our efforts in the marketplace. -Analyze suppliers and supplier quotes and make recommendations for use in estimates. -Provide Account executives with the type of estimate appropriate to the stage in the design and engineering process. Participate in ballparking, budgetary reviews and brainstorming.
Experience: At least 5 years of cost estimating experience, preferably in the display or related industry. Ability to read blue prints and knowledge of a wide variety of materials and processes, Must be proficient in Excel. Knowledge of ERP System
Education: Bachelor's degree, preferably in Industrial Engineering and/or Industrial Design

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Operations Manager
HR Contact: Jean Carlson
Email: jcarlson@rtc.com
Description: This management position oversees the operational functions of programs running through this team. Has direct supervisory duties for project management and dotted line oversight for purchasing within the department. Works collaboratively with other departments to support the client and the business needs. Will coordinate resources to accomplish assigned tasks and manage workload. Responsible for production launches, providing key details for plant personnel to deliver quality products and services, through the most effective and efficient methods. Oversees development activities as needed. Will have some direct client contact.
Experience: Requires prior operational experience, with demonstrated success in handling complex programs. Must have strong computer skills to manage a high-degree of data.
Education: College degree in related field preferred.

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Account Services Representative
HR Contact: Michele Torres
Email: apply@rtc.com
Description: The Account Services Representative supports Account Managers by maintaining the internal systems that are required for production, shipping, and invoicing of the product. Inside contact for all customer inquiries regarding shipping and distribution information. Essential Functions: - Conference with the client and/or Account Manager on the project/program along with desired goal and required specifications for shipping and invoicing. Communicate order and shipping requirements as well as invoicing requirements to internal departments. Follow up daily with Account Managers on outstanding issues. - Update internal Associates as to the ongoing status of projects and orders. - Assist Account Manager in obtaining necessary signatures from Sales Management. - Open new project numbers and prepare kick off packets. - Client contact via phone for orders, to resolve problems and answer questions. - Review specific invoices prior to them being mailed. - Interact with project management and other departments regarding status of all orders. - Assist in inventory monitoring process via LN and develop inventory reports if needed. Ensure adequate levels of production are maintained. Discuss with Account Manager or client. - Look up and check part numbers, inventory, customer shipping, shipment tracing and invoicing requirements, prices and enter orders. Format customer supplied shipping addresses, review address codes and submit using LN upload prior to order entry. - Supply the necessary reports to the Account Managers and/or customers regarding inventory levels, production, and shipments. - Shipping: Follow-up with shipping department on all past due orders. Coordinate shipping of replacement parts. Assist in preparation and shipping of samples. Coordinate shipping of prototypes. Prepare international shipping documents as necessary. Provide a spreadsheet of addresses, sales orders and instructions for rollouts and prioritizing shipments. - Manage returns which includes providing written direction to clients and adjusting order. Follow up with receiving, prepare credit, constant follow up with accounting to process credits. - Assist in receiving customer materials, verify part numbers and quantities. - Coordinate and attend meetings.
Experience: - Prior customer service experience required. - Computer proficiency, including MS Office (Intermediate Excel required). - Good communication skills both written and verbal. - Good organizational skills. - Understanding of manufacturing a plus (but not required) - Proficiency in a second language a plus (but not required). - Team player.
Education: Bachelor’s Degree a plus (but not required).

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Accounting Coordinator-Invoicing
HR Contact: Michele Torres
Email: apply@rtc.com
Description: - Maintain deliveries on Cost items. - Make any changes necessary on Sales orders prior to invoicing/approve after changes are made. - Track shipments when required and provide tracking numbers/BOL to Clients. - Release sales order lines to invoicing on a timely basis when ready to invoice the client. - Create billing requests for sales order lines that are ready to invoice. - Process billing request for final invoice. - Consolidate invoices to match PO’s. - Prepare appropriate supporting documentation to accompany invoice. Including spreadsheets to clients with tracking info and breakout by brand. - Additional projects as needed.
Experience: - MRP/LN Experience a plus - Minimum 2 years accounting experience - Experience in Manufacturing environment - Advanced Microsoft Excel Experience
Education: Associates Degree preferred

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Planogram Analyst
HR Contact: Michele Torres
Email: apply@rtc.com
Description: Work collaboratively with the client and brand organizations to ensure planograms for the Universal Cosmetics Wall Systems are received accurately and processed internally into production BOMs for both of the annual resets. ESSENTIAL FUNCTIONS: 1. Critical client/brand interface. Prepare agenda for and lead weekly brand update conference calls. 2. Create and maintain brand specific product/fixture relationship spreadsheets. 3. Analyze new products for fixture type matchups and work with engineering and project management to confirm. 4. Work with brands on planogram development based on determined fixture merchandising space and planogram requirements. 5. Review incoming planograms for accuracy, identify set issues and effectively communicate the updates. Ensure timely physical set-up of planogram fixtures and graphics both at RTC and retailer locations during the testing phase and when final. 6. Process planograms into and out of Datacube to ultimately create BOMs and accurate planogram documentation. 7. Create, review and edit fixture planograms to aid retailer store personnel in setting exact planograms. 8. Monitor and enforce various timelines with brands to ensure program timing is met. 9. Become an expert with all brand products and related fixture inserts/components. 10. Work with client to confirm store matchups for each planogram. 11. Monitor brand graphic and COW inventory, provide monthly reports and recommend inventory replenishment quantities. 12. Prepare brand quotes for graphics collating, as well as reruns of custom parts. 13. Work with Project Managers to ensure BOMs are constructed properly to meet the requirements of each planogram. 14. Work with Account Services to ensure sales orders are entered properly for each store based on planograms and store matchups. 15. Aid the purchasing function with part type and quantity requirements. 16. Work with IT to troubleshoot issues and recommend process improvements. 17. May be required to oversee temp labor helping to process planograms.
Experience: · Strong communication skills are a must, as there will be constant client and brand interactions. · Computer literate. · Organized, detail-oriented, solid follow-up and multitasking abilities. · Strong initiative and a team player.
Education: Bachelor’s Degree in Business preferred, and/or minimum of 3 years relevant experience.

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Receptionist
HR Contact: Michele Torres
Email: APPLY@RTC.COM
Description: POSITION DETAILS: Present RTC in a positive manner by creating a superb first impression. Must have ability to multitask, possessing good organizational skills, while demonstrating good judgment when dealing with all internal and external clients. Will own the responsibilities that come with a front desk role in a corporate setting including a high level of customer service. ESSENTIAL DUTIES: - Operate the switchboard. Must have full understanding of all features of the switchboard in order to perform required duties. - Greet all visitors and notify RTC Associates in a timely manner. - Responsible for maintaining the badge access system. Will have knowledge of the system’s functions in order to add new hires, make changes for new situations that arise, modify as required and properly remove badge numbers when an associate departs. Must ensure function/security of all door entries. - Responsible for maintaining log for temporary badges to ensure all badges are accounted for and returned each day. - Responsible for updating Associate Directory so that it is always current, adjusting for new hires, transfers and departures. Also responsible for the accuracy of the data including correct spelling of all data, correct phone numbers, titles, locations, etc. Will take the initiative to ensure it is up-to-date and accurate. - Must be able to multi-task to allow for regular duties as well as special assignments, i.e. mailings, LN (ERP) activities (to include processing of addresses in LN (ERP) and Receiving in LN (ERP), etc. accurately and in a timely manner. - Responsible for developing creative content for slides that appear on monitors throughout the building, as well as posters, bulletin boards, and other projects. Key external contacts: clients, vendors, candidates, and all RTC visitors
Experience: -Prior experience in a corporate front desk setting preferred. -Professional appearance, comfortable using an intercom/paging system, reliable, able to effectively multi-task, excellent phone and interpersonal skills, positive attitude. -Candidates possessing creative skills, combined with knowledge of Photoshop, Adobe Acrobat and InDesign a Plus. -Intermediate in MS Office and Excel. -Knowledge of Avaya phone system a plus.
Education: High school diploma or equivalent

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Sr. HR. Generalist
HR Contact: Michele Torres
Email: apply@rtc.com
Description: The Sr. Human Resources Generalist will manage compensation and benefit programs for RTC. This role oversees the needs of internal stakeholders and is financially driven to ensure we have the right balance of rewards, benefits, engagement and costs. This role is also tasked with developing appropriate workforce analytics to help inform the decisions of leadership with regard to benefit enrollment and utilization, costs, compensation structure, demographics, etc. While delivering daily results, this role is continuously looking for process opportunities to improve service to our Associates and managers by providing timely information and ensuring compliance to all global, state and federal employment and taxation regulations involving our associates. Essential Functions: · Develop and oversee Rewards and Benefits communications strategy · Work with vendors and TPAs to provide appropriate offering and service levels · Oversee the integrity of salary structure, base salaries, merit increases, and incentive plans · Develop and oversee job analysis and documentation regarding position specs and grades · Oversee any expatriate or overseas assignments and insure proper governmental and tax authority compliance · Determine appropriate competitive pay level mix to meet business goals and objectives · Maintain (or oversee) appropriate components of Reward, Position, Benefits, etc. on HRIS
Experience: · Clear, concise and effective communication skills · Proven attention to detail, with excellent analytical, critical thinking, problem solving, and organizational skills · Action oriented and data driven leader. Creative thinker with the ability to deliver “out of the box” solutions · Flexible and entrepreneurial mindset. Can thrive in an ambiguous environment · Cross-functional leadership with an ability to influence people to a shared vision. Can generate buy-in from multiple stakeholders · Effective at managing multiple priorities under tight deadlines, with the ability to bring assignments to a successful completion
Education: · Bachelor’s Degree in Business or HR and a minimum of 5 years of generalist experience, preferably with depth in compensation

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Associate Account Services Representative
HR Contact: Michele Torres
Email: apply@rtc.com
Description: This position is to support the RTC cosmetic business. The role will be mainly focused on answering phone calls from the field and entering replacement part orders. This includes, but is not limited to: - Receive and respond appropriately to phone calls from the stores/field requesting fixtures, replacement parts and help with installations. Enter initiative/replacement part orders in LN (ERP SYSTEM) - Assist in maintaining customer websites which includes uploading part numbers, descriptions, photos and instruction sheets. - Follow-up with internal shipping department on upcoming and past due orders. - Interact with other Account Service Associates on team for direction - Interact with project management and other departments regarding status of all orders.
Experience: --At least two years of experience in an order entry/client service role desired. --Comfortable with heavy phone volume --Must be at least an Intermediate Excel user. --Must be able to navigate the Internet for tracking shipments through transportation companies’ websites. --Good written communication and diction.
Education: College degree preferred but not mandatory

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Account Services Manager
HR Contact: Beth Weber
Email: bweber@rtc.com
Description: This management position oversees all sales support activities and is accountable for team operational effectiveness and maintaining high quality. Fosters collaboration and accountability to maximize productivity. Partners with other department managers on a regular basis to discuss opportunities for improvement. Is proactive in developing, implementing and evaluating departmental policies and procedures. Evolves processes to meet future demands. Regularly communicates with internal and external contacts. Identifies and prioritizes operational training. Responsible for the team's development, recruitment, and performance management.
Experience: Prior management and customer service experience, with demonstrated problem solving, analytical, communication, computer and administrative skills.
Education: College degree in related field preferred.

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Product Manager
HR Contact: Michele Torres
Email: apply@rtc.com
Description: Develops expert knowledge of the product line. Partners with Marketing and Sales to ensure they have the necessary product information to create marketing tools and sell the product. Coordinates Marketing, Sales, and Product Development to project what products, product enhancements, or product extensions are necessary to meet customer needs relative to the competition, and helps develop a product development roadmap
Experience: · Engages with account services and directly with clients to answer product questions or track product issues that may result in product changes. · Works closely with engineering on product issues and provides recommendations to meet customer needs. · Monitors overall development efforts and filters scope changes. · Supports Marketing and Sales by coordinating and preparing client demo systems, tradeshow equipment, and participating in field installs as necessary. · Coordinates product costing and pricing. · Prepare presentations for sales meeting or product training. · Five years product management experience in a technical organization · Sales experience a plus
Education: · Bachelor’s degree in marketing or business · A sub major in a technology area is a plus ·

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Inside Sales Representative
HR Contact: Michele Torres
Email: apply@rtc.com
Description: The Inside Sales Representative (ISR) is responsible for selling RTC’s Store Ready Solution products and services through consultative selling methods to a targeted customer segment. The ISR will reach business targets through remote sales techniques including but not limited to telephone, email and direct mail marketing campaigns. This individual will also develop his or her remote-based revenue generation through the creation of sales leads, initiation of prospect calls, and establishment of ongoing rapport leading to business development with existing and new potential customers. Integrity, vision and passion are essential for this role.
Experience: ESSENTIAL FUNCTIONS: · Responsible for consistent efforts to develop new business within the US and Canada. · Targets will include inbound leads from marketing campaigns, current customers for relationship expansion, outbound targets from lists and self-generated prospects. · The Inside Sales role at RTC includes remote account management. · The Inside Sales Representative will have the opportunity to manage accounts they bring in, providing continued customer service and development. · Seeking opportunities to upsell and cross sell, expanding the business opportunities within each account. Skills: · Excellent verbal and written communication skills, strong listening and presentation skills. · Appropriately communicate the RTC brand identity and corporate position. · Self-motivated with high energy and an engaging level of enthusiasm. · Strategic sales capabilities which support selling to the executives, including C-Level, of small to medium sized businesses balanced with tactical skills for a fast-paced, high volume lead follow-up environment. · Ability to build strong rapport, establishing trust and credibility through a consultative solution based approach, balancing assertive sales follow-up without being overly aggressive. · A self-starter who can effectively work within a strong team culture. · Emphasize product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports when required. · Time management skills – able to manage both macro and micro priorities effectively. · Investigate and trouble shoot customer service issues –delegating to account services when appropriate. · Attend periodic sales training where applicable. · Highly effective at web-based product demonstrations. · Execute strategy to meet and exceed monthly and annual revenue goals. · Ability to effectively forecast business. · Maintain a pipeline of active sales opportunities. · Build and maintain a thorough knowledge base of RTCs products. · Effectively track all pertinent information related to each opportunity, providing relevant highlights in a weekly report. · Ability to manipulate and manage spreadsheets.
Education: · Bachelor’s degree preferred · 2-3 years of prior sales experience · Prior Sales Training courses a Plus

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Romeoville IL USA Assistant Production Supervisor
HR Contact: Michele Torres
Email: apply@rtc.com
Description: The Assistant Production Supervisor is responsible for the optimum utilization of the work force in the production department and for the effective use and maintenance of all manufacturing equipment and facilities associated with production. -Supervise and train department personnel and discipline when required. -Evaluate and recommend changes/improvements in the manufacturing and production operations. -Work with Production Manager to ensure production orders are completed on a timely basis. -Review bills of materials and shop orders for accuracy. -Record production and prepare line layout sheet as jobs are produced. -Ensure direct and indirect labor is reported accurately and promptly for payroll and cost accounting purposes. -Responsible for safety and housekeeping in the department.
Experience: Strong communication, multitasking and Microsoft Office skills. Must work well with associates in a team environment. Experience with MRP/ERP system preferred.
Education: Degree in manufacturing, engineering or business or 1-2 years equivalent experience.

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Shipping Coordinator
HR Contact: Michele Torres
Email: apply@rtc.com
Description: Support the shipping department by performing all required daily shipping transactions. Separate sales order releases, generate outbounds, prepare labels and other special documents as required by the sales order or customer. Schedule freight pick ups with carriers or messenger services. Process shipment lines, prepare bills of lading, print packing slips. Process UPS and Fed Ex shipments. Maintain shipping files, create and update spreadsheets and maintain customer routing history.
Experience: Min 2 yrs exp in a clerical role in a shipping department. Must be computer literate, specifically with Excel and Word.
Education: High school diploma.

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Warehouse Coordinator
HR Contact: Michele Torres
Email: apply@rtc.com
Description: Perform daily system transactions which result in system and physical material movements in an accurate and timely manner. Review, edit and release sales order outbounds. Post production finished goods during and at end of production runs. Create and post material transfers. Generate, examine for accuracy, edit and release outbound advice for large roll-outs. Create and monitor all outside warehouse transfer requests throughout process to completion. Create and maintain various warehousing related reports.
Experience: 3 yrs exp. in a clerical role in a warehouse environment. Must be proficient at typing, have a working knowledge of Microsoft Excel and Word. Experience with a Warehouse Management System (WMS) a plus.
Education: High school diploma

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Shanghai CHINA Program Manager
HR Contact: Anny Tao
Email: atao@rtc.com
Description: Role objectives 1. Oversee and manage all projects to achieve successful delivery 2. Allocate appropriate resources to achieve success within operational budget constraints 3. Maintain regular correspondence with the customer to ensure complete service satisfaction is achieved Job description / responsibilities · Be the prime point of contact for all matters and activities relating to the program · Prioritize work and projects to best serve the needs of the customer · Manage all project activities to ensure best outcomes and within expectation and current Service Level Agreements with the customer · Manage customer expectation and all key communication activities · Mentor the team and assist as necessary to ensure the best outcome is achieved · Ensure accuracy of all quotes, master price lists, client responses · Escalate as necessary matters that are likely to impact on performance and RTC its reputation. This is to be achieved in a timely matter so the situation can be resolved without the customer being affected · Review systems and processes to achieve greater efficiencies - both financially and resource utilization · Ensure proactive and constructive dialogue is maintained with other key areas of the business such as; finance, logistics, manufacturing etc. · Review team performance, individual performance and identify areas for training and improvement as appropriate
Experience: Fluent in English. -5 years minimum proven track record of retail environment, POP/POS, or related industry, at a management level. - Multi-culture versatile with good methodology, synthesis, planning and negotiation skills;- Minimum 5 years in management position;- Proven management experience in the field of operations;- Proven track record of performance and delivery;- Excellent communication and inter-personal skills; - Credible, accountable and responsible;- Previous experiences in shop display fixture are preferred.
Education: Bachelor degree or above

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Key Account Manager
HR Contact: Anny Tao
Email: fzhou@rtc.com,atao@rtc.com
Description: Responsibilities- Manage all account activities and personnel involved in account services and sales; -Translate retail designs in to delivered and functioning stores, meeting the design requirements of the brand/retailer.- Responsible for the achievement of target set for accounts;- Improve current account performances and develop new accounts;- Manage, motivate, support and lead account services staff, coaching staff to achieve set objectives and prepare future account service managers;- Provide leadership to the operations of the team and focus on the company's strategic goals;- Establish performance goals for team under responsibility and monitor performance on a continual basis;- Assist director to develop effective strategic sales plans and offer through market analysis, market trends, competition follow up, identification of new development opportunities, etc;- Negotiate with clients and visit clients if necessary;- Liaise and build strategic relationship with key clients;- Conduct business reviews with clients, suggest strategies.
Experience: Qualification/Requirements- 5 years minimum proven track record of retail environment, POP/POS, or related industry, at a senior management level. - Fluent in English; - Multi-culture versatile with good methodology, synthesis, planning and negotiation skills;- Minimum 8-10 years in management position;- Proven management experience in the field of sales and operations;- Proven track record of performance and delivery;- Excellent communication and inter-personal skills; - Credible, accountable and responsible;- Previous experiences in shop display fixture are preferred.
Education: University graduate or above

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SINGAPORE Installation Supervisor
HR Contact: Beth Weber
Email: atao@rtc.com, fzhou@rtc.com
Description: Basic Functions: 1. Basing on the installation schedule, complete the related installations on time according to the quality standards and installation specifications. 2. Complete the store installation documents on time on request 3. Keep good relationship with the on site representative from any parties of the client side 4. Provide accurate and precise information to improve the installation work Location: 1. Mainly Singapore based, working with other function team & suppliers in Asia 2. Need to travel across Asia for on-site preview, installations and maintenance & repair management Principal Duties and Responsibilities: 1. Communicate with all the related parties, including but only clients, suppliers, and internal associates for the proper on site survey, installations and maintenance & repair works, etc. 2. Complete the on site survey, installation and maintenance & repair work according to the plan and schedule confirmed by management and clients 3. Prepare the installation documents according to the rules & regulations issued internally 4. Establish and keep good relationship with any parties related to the installations 5. Lead and manage the on site works according to our Standard Operating Procedures 6. Have clients confirm the installation with signature on the turnover sheets 7. Keep record abut all the issues happened during the on site survey, installations and maintenance & repair work, etc. And communicate with Account Manager and some other associates in the team on time both verbally and in writing 8. Keep the related parties updated and management posted for any abnormal issues during the installations, etc. 9. Complete the post installation report on time and submit to Account Manager to check 10. Complete any temporary and new works due to the occasional reason from the company and clients, and business changes, etc. Organizational: 1. Reports to Installation Manager 2. Key internal contacts: Account Manager, Customer Service Coordinator/Supervisor 3. Key external contacts: Clients and Installation Suppliers, etc.
Experience: Education/Experience/Skills: Education: College/University graduated in related field, art, decoration, building design, etc. Experience: 1. Minimum of 3 years as an Installation Coordinator or Engineer in related field 2. Experience of store fixtures installation, assembling in electric, machine & furniture, etc. and processing in mechanical, plastic & wood preferred. 3. Coordination, prior leadership and management experience is a plus. Skills: Self-starter, Detail orientated, computer literate, organized, good communicator and team player. Language: Fluent in English (both writing and talking) and Chinese (Cantonese or Mandarin), any other one or two Asian language is highly preferred.
Education: College degree or above

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Account Manager
HR Contact: Michele Torres
Email: apply@rtc.com
Description: As an Account Manager with RTC, you will be responsible for business generation of Retailers and/or CPG’s. This will include a combination of prospecting for new customers and/or growing sales of existing accounts. Your customer targets will be determined by you and Sales Management based on factors including, but not limited to location, expertise, availability, and contacts..
Experience: 1. Continually keep up-to-date with RTC’s growing portfolio of products and services so that you can effectively and professionally communicate those assets to the market. 2. Introduce all relevant products and services to your customers on a regular basis. 3. Effectively balance the advocacy of your customers’ needs while insuring that RTC’s interests and goals are always maintained. 4. Function as the primary conduit between your client and RTC. This includes leading the communication flow between all external and internal resources. 5. Work collaboratively with all support groups within RTC to optimize all phases of client deliverables. 6. Develop customer approaches and presentations. 7. Lead the coordination of resources and information to develop quotations, bids, RFP’s and other documents that commit RTC to our customers. 8. Participate in A/R collection if and when necessary and appropriate. 9. Be a student of retail environments by reading relevant publications and visiting stores on a very regular basis. 10. Contribute to corporate initiatives when circumstances call for it. III SKILLS AND ATTRIBUTES 1. Self motivated with an urgency to continually generate future business. 2. Strong Verbal and Written communications. 3. Willingness and ability to function well under stressful customer circumstances. 4. Ability to switch between macro and micro issues. 5. Willingness to be trained on a continual basis. 6. Computer literate 7. Should possess a level of technical understanding in material and processes that allows you to effectively understand and communicate with designers, engineers, model makers, logistics, client service, production, etc…. 8. Financial literacy allowing you to understand costs, pricing Experience: Min 3-5 years of outside selling success, ideally in a team-based environment; related industry experience a plus.
Education: College degree required.

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